Case Study: Porter Airlines achieves scalable, reliable customer notifications with Amazon SES

Porter Airlines - Customer Case Study

Porter AirLines, a fast‑growing regional airline headquartered in Toronto, faced reliability and scaling challenges for its primary e‑commerce website: any downtime meant lost revenue and unhappy customers, and marketing promotions could drive sudden traffic spikes. To address this, the airline migrated to AWS and adopted a suite of cloud services — including Amazon EC2 with Auto Scaling, Amazon S3, Amazon RDS, Amazon Redshift — and used Amazon SES for customer email communication.

Using these AWS services, Porter AirLines gained automatic, on‑demand capacity that supports tens of thousands of simultaneous visitors and handles fourfold traffic spikes from promotions, while shutting down its own data center to cut operational costs. The move also improved disaster recovery and centralized analytics via Amazon Redshift, and Amazon SES now reliably delivers check‑in reminders and flight‑delay notifications, helping the airline maintain high uptime and better match costs to actual usage.

Porter AirLines

Jason Deluce

Director of Information Technology