Case Study: Build.com achieves seamless, frictionless checkout and improved customer satisfaction with Amazon Pay

Leading home improvement retailer chooses Amazon Pay for seamless checkout

Build.com, a fast-growing online home improvement retailer founded by Christian Friedland, sought to reduce friction in checkout and make it easier for customers to complete purchases without re-entering addresses and card details. To solve that challenge, Build.com integrated Amazon Pay as a seamless onsite payment option.

By implementing Amazon Pay, Build.com let customers use shipping and payment information stored in their Amazon accounts and complete purchases without leaving the site. The vendor’s solution drove immediate customer adoption, generated unsolicited positive feedback about the checkout experience, and delivered a more convenient, transparent checkout flow that Build.com says adds measurable value for both the business and its customers.

Build.com

Josh Bultz

Vice President, Marketplaces and Business Development