Case Study: Juniper achieves continuous resident connections and business continuity with Amazon Chime

Juniper Uses AWS to Keep Aged Care Services Running in Times of Need

Juniper, a nonprofit aged‑care provider across Western Australia, faced the dual challenge of protecting vulnerable residents during the COVID‑19 pandemic while maintaining connections with family, clinicians, and a newly remote workforce. To address this, Juniper adopted Amazon Chime as part of its AWS remote‑work and communication strategy, alongside Amazon Connect and Amazon WorkSpaces, to provide scalable, user‑friendly video conferencing and remote‑work tools.

Working with AWS Professional Services, Juniper deployed Amazon Chime and integrated it with Okta in two days (employees can join calls in about 2 minutes), ran its largest company‑wide call, and replaced a fragmented system that previously left about 20% of staff unable to connect. Juniper also stood up Amazon Connect in a single business day and rolled out Amazon WorkSpaces, enabling toll‑free automated updates, timely payroll processing, and continued resident access to family and clinicians—demonstrating rapid scalability and measurable improvements in continuity of care and staff communication with Amazon Chime at the center of the solution.

Juniper

Dan Beeston

ICT Manager