Case Study: Urban Utilities achieves 50% faster application search with amazee.io

Urban Utilities improved application search speed by 50% after moving to amazee.io

Urban Utilities, a major Australian water distributor-retailer, faced challenges with its legacy customer portal, MyAccount 1.0. The portal had a complex registration process and poor performance, leading to low customer adoption and increased support call times. Seeking to improve the customer experience, Urban Utilities partnered with the hosting and WebOps provider amazee.io to build and launch a new and improved portal.

By moving the MyAccount 2.0 application to the amazee.io platform, Urban Utilities streamlined development and offloaded infrastructure management. This partnership resulted in a 50% faster search speed within the application, a significant increase in customer sign-ups, and a reduction in contact center call times. The team at amazee.io provided proactive support and expertise, giving Urban Utilities the confidence to migrate additional applications and improve overall developer productivity.

Urban Utilities

Kulwinder Singh

Manager of Digital Enablement