Case Study: Star Alliance creates a seamless passenger experience at Heathrow T2 with Amadeus

Star alliance - Customer Case Study

Star Alliance, in partnership with London Heathrow Terminal 2, needed a way to serve 23 member airlines more efficiently and improve the passenger experience across a busy new terminal. Working with **Amadeus**, the airport adopted a common use approach to reduce complexity and eliminate long queues for check-in and baggage drop.

**Amadeus** helped implement common use technology across Terminal 2, allowing any passenger to use any self-service kiosk or bag drop touchpoint in the four check-in zones, regardless of airline. The result was a more seamless, efficient pre-departure journey for Star Alliance passengers at Heathrow T2, with faster processing and a better customer experience.

Star Alliance