Case Study: Icelandair Ground Services reduces baggage messaging and lost baggage with Amadeus BRS

Icelandair Ground Services - Customer Case Study

Icelandair Ground Services, the main ground handler at Keflavik airport, needed to move from a manual baggage process to an automated system to meet new airport requirements. Vendor Amadeus provided Amadeus BRS to help the customer modernize baggage tracking quickly, integrate with existing systems, and support staff through the transition.

With Amadeus BRS, Icelandair Ground Services automated baggage processing and tightly integrated with the Amadeus Altéa suite, reducing the need for costly type-B baggage messages by 41% and cutting lost baggage by 18%. Amadeus estimates this will save Icelandair around €430,000 over five years, while reduced baggage losses saved airline customers about €250,800 in just one year.

Icelandair Ground Services