Case Study: Key Travel halves rail booking time with Amadeus Rail Display

Amadeus Rail Display revolutionises rail booking at Key Travel

Key Travel, a UK-based travel specialist serving universities, churches and charities, struggled with international rail bookings that were fragmented, slow and heavily dependent on legacy systems and specialist knowledge. Amadeus provided Rail Display to simplify the process and reduce the need for manual cross-checking, cryptic station codes and time-consuming quote preparation.

With Amadeus Rail Display, Key Travel gained a single-screen, easy-to-use booking tool with real-time fares, schedules, availability and trip comparison features, fully integrated into the wider Amadeus environment. The result was a 50% reduction in total booking time, training cut from days to hours, and a more flexible, tailored service that improved customer satisfaction.

Key Travel

Angela Isherwood

Senior Product Manager