Case Study: Hyatt Regency Montreal achieves 3.5% higher housekeeping productivity and improved guest satisfaction with Amadeus Hospitality (REX)

Hyatt Regency Montreal - Customer Case Study

Hyatt Regency Montreal struggled with an inefficient, paper-based housekeeping process that relied on hard-to-read printed boards, radios, and constant manual updates across 12 floors and 605 rooms—causing delays in inspections and longer guest check-in times. To address this challenge the hotel implemented Amadeus Hospitality’s REX (Room Expeditor) solution to digitize room assignments and communicate guest information in real time.

Using Amadeus Hospitality’s REX, room attendants receive prioritized assignments on iPods, can see guest preferences and history, report incidents with photos, and supervisors manage sections on tablets in real time. The hotel boosted housekeeping productivity by 3.5% since February 2015, reduced two room attendants per day (saving about CAD 462 daily, roughly CAD 170,000 annually), and saw notable improvements in guest survey scores for “Room Cleanliness” and the “Check-in Process.”

Hyatt Regency Montreal

Stephane Goguely

Director of Finance