Case Study: City of Swan achieves award-winning accessibility and engagement with Alyka

City of Swan boosts engagement 31% on mobile with Alyka

The City of Swan, a major local government in Western Australia, faced the challenge of an outdated website with poor user experience and inadequate accessibility. This was failing to serve its large population effectively. The vendor Alyka was engaged to address these issues.

Alyka implemented a new Kentico-based website informed by data analysis and user research. The solution included bespoke modules for services like verge collection and rates calculation. The results were an award-winning site that achieved a 16-31% increase in engagement time, a 60% rise in direct traffic, and met WCAG 2.1 AA accessibility standards. Alyka's work also led to a reduction in calls to the customer support team.

City of Swan