Case Study: City of Joondalup achieves a modern, accessible website with Alyka and Kentico

City of Joondalup boosts direct search success to 65% with Alyka

The City of Joondalup, a major local council in Western Australia, faced challenges with its outdated website, which had poor search functionality and limited accessibility, causing widespread user dissatisfaction. The council partnered with vendor Alyka to build a new, state-of-the-art website on the Kentico CMS to better serve its community and reduce administrative burdens.

Alyka implemented a solution informed by comprehensive user research, which included focus groups and tree testing to create an intuitive information architecture. The new Kentico-based site featured improved search, integrations with legacy systems, and full WCAG 2.1 AA compliance. The results were significant, with direct search success rates skyrocketing from 12% to 65% and task completion times dropping from 66 to 26 seconds. Page views increased by 18% and user engagement by 7%. The project earned an Honourable Mention in the 2024 Kentico Site of the Year Awards.

City of Joondalup