Case Study: Universe Carrier reduces manual entry by 60% with Alvys

Universe Carrier - Customer Case Study

Universe Carrier, a large carrier with 250 trucks and 300 trailers, was struggling with slow data entry, clunky reporting, and difficulty accessing critical information. Dispatchers were overloaded with manual work and back-office teams were buried in administrative tasks, making it hard to stay efficient and focus on growth.

Alvys implemented workflow automation, including automatic load creation from rate confirmations, along with fast onboarding and on-site support. The result was a 60% reduction in manual labor and data handling, plus 5–6 hours saved per week on admin tasks, allowing the team to focus on higher-value loads, better customer service, and future expansion.

Universe Carrier

Mariana Garstea

Operations Manager