Case Study: Thermacut streamlines claims and complaints management with ALVAO Service Desk

THERMACUT streamlines claims and complaints with ALVAO across 30+ trading companies

Thermacut, a global manufacturer of thermal cutting technologies, faced challenges with digitalization and inefficient manual processes. Requests for IT and other departments were handled through email, phone, and in-person, leading to a lack of prioritization, data, and user dissatisfaction. The company sought a tool to automate workflows and chose to implement the ALVAO Service Desk.

Using ALVAO, Thermacut automated its claims and complaints process by connecting its website, ERP system, and service desk via REST API. This eliminated manual work and email spam, centralized all communication into single tickets, and provided automatic customer notifications. The solution from ALVAO optimized processes, improved internal and supplier communication, and provided a clear overview of workloads, leading to increased efficiency and user satisfaction.

Thermacut