Case Study: Sportisimo cuts IT support costs by 17% with ALVAO

Sportisimo cuts IT support costs by 17% with ALVAO

Sportisimo, a leading sports equipment retailer in Central Europe, faced a challenge with its IT support lacking visibility and integration. Their previous ticketing tool did not integrate with Microsoft 365, and assets were tracked separately, leaving the team with no clear view of workloads across 235 stores and 4,000 users. IT Director Petr Kraus knew that simply buying new software from a vendor like ALVAO would not solve their underlying process issues.

After a six-year period of maturing its internal processes, Sportisimo implemented ALVAO in a methodical, two-step approach. They first used ALVAO for comprehensive IT Asset Management and then rolled out its Enterprise Service Desk to over 30 internal service departments. The results were significant, including a 17% reduction in support costs, a 98.6% SLA compliance rate, and the resolution of over 182,000 requests in two years. ALVAO provided full visibility, allowing a smaller team to handle the workload while capturing work that was previously hidden.

Sportisimo