Case Study: Sapio achieves ISO 27001 certification with ALVAO ITSM

Sapio achieves ISO 27001 and cuts IT workload with ALVAO

Sapio, an Australian security company, faced challenges in achieving ISO 27001 certification due to inadequate manual processes. Their IT team struggled with asset management using error-prone Excel sheets and SharePoint, and their CRM's ticketing system was insufficient for audit requirements, leading to an overloaded team and poor service delivery. To address this, they turned to the ALVAO ITSM tool for a dedicated solution.

The ALVAO solution provided integrated IT Asset Management and Service Desk capabilities, replacing manual spreadsheets with automated tracking and a single source of truth for assets and contracts. This enabled proper change management and a user-friendly service catalogue. As a result, Sapio successfully achieved ISO 27001 certification, significantly reduced the IT team's workload, and improved auditability and service delivery across the organization.

Sapio