Case Study: Sapeli gains full control of IT requests with ALVAO Service Desk

Sapeli creates a structured Service Desk in weeks with ALVAO

Sapeli, a traditional Czech manufacturer of doors and interior solutions, faced a challenge as its growing IT team was overwhelmed by user requests coming through unstructured channels like email, phone calls, and hallway conversations. This led to a lack of visibility, no clear priorities, and an inability to track or demonstrate its workload. To gain control, Sapeli implemented the ALVAO Service Desk from vendor ALVAO.

The ALVAO solution provided a single point of contact, automatically assigning tickets and monitoring deadlines. The results included full visibility over operations, streamlined processes for IT and other departments like HR, and the ability to track SLA compliance and team workload. Thanks to ALVAO, Sapeli's IT transformed from a reactive operation into a managed service for the entire company.

Sapeli