Case Study: PHOENIX unifies communication across 430 pharmacies with ALVAO

Phoenix unifies 430 pharmacies and resolves 48,000 tickets with ALVAO

The customer, Phoenix, a major pharmacy operator in the Czech Republic, faced challenges with fragmented communication and inefficient request handling across its 430 BENU pharmacy branches. Most issues were managed through email and phone, leading to confusion and delays, while asset tracking was done in disparate spreadsheets. They turned to the vendor ALVAO for a solution using their Service Desk and Asset Management products.

ALVAO implemented a unified system that streamlined all service requests into a single platform, integrating it with the company's CMDB for faster resolution. This solution from ALVAO processed over 48,000 requests in its first year, resulting in dramatically improved workflow speed, transparency, and a solid foundation for digitalization and compliance.

Phoenix