Case Study: Contipro improves IT and maintenance management with ALVAO

How the Service Desk helps the pharmaceutical industry

Contipro is a Czech biotechnology company that produces a major share of the world’s hyaluronic acid for pharmaceuticals and cosmetics. As a heavily regulated pharmaceutical-sector business, it needed a better way to manage IT requests, incidents, and validation-heavy processes, and turned to ALVAO for help with Service Desk and Asset Management.

ALVAO implemented Service Desk and Asset Management to digitize paper requests, improve prioritization, and bring know-how into Contipro’s IT processes and beyond. The solution expanded into multiple departments, including Finance, Marketing, R&D, and Maintenance, with more than 80,000 requests across 20+ services, while also supporting traceability, preventive maintenance, and regulatory compliance through clear audit trails and ITIL-based workflows.

Contipro

Jakub Kožnar

Chief Information Officer