Case Study: ENETIQA unifies IT support and asset management across 19 subsidiaries with ALVAO

Enetiqa unifies IT across 19 subsidiaries with ALVAO

Enetiqa, a major energy provider in the Czech Republic, faced significant IT challenges after its custom SharePoint service desk was abandoned by its vendor. Their support requests were managed solely through email, while hardware and software asset records were kept in disconnected spreadsheets, creating friction across its 19 subsidiaries.

ALVAO provided a unified solution with its Service Desk and Asset Management products, which directly linked support tickets to asset records. This gave the IT team full visibility and control, allowing them to streamline workflows. The implementation was so successful that the finance department also adopted ALVAO for its processes, and subsidiary managers began receiving tailored reports for their branches.

Enetiqa