Case Study: EIP streamlines IT service and asset management with ALVAO

EIP boosts ticket submissions by 95% with ALVAO

EIP, a renowned international law firm, faced significant challenges with its legacy IT service and asset management systems. Their previous vendor provided inadequate automation, leading to value leakage and limited operational visibility. Key issues included poor integration with their core Microsoft 365 and Teams ecosystem, widespread manual processes, and difficulties with time tracking, all of which created inefficiencies and resource strain for the London-based firm.

To address this, EIP implemented ALVAO's IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. The native Microsoft integration allowed users to manage tickets directly within Teams, leading to a large increase in properly logged support tickets. The solution improved response times, saved the IT team time, and was adopted by four other departments, resulting in improved efficiencies across the firm. ALVAO's integration with Microsoft Intune also automated asset syncing, eliminating manual input.

EIP