Case Study: LINET improves IT service management with ALVAO Service Desk and Asset Management

ALVAO Asset Management and Service Desk have upped the quality of services delivered at LINET

LINET, part of LINET Group SE and a global manufacturer of medical beds, needed a better way to support IT services across 16 branch companies worldwide. Its existing Taskpool system had become outdated, could only handle incident management, and was no longer effective as the IT team grew to 29 people and monthly requests rose to around 1,200. ALVAO was brought in with its Service Desk and Asset Management products to meet modern ITSM needs.

With ALVAO Service Desk and Asset Management, LINET established a service catalogue, eliminated paper-based requests, reduced administration, and expanded support beyond IT to other service activities. The new system also improved security through built-in approval workflows and helped transform the IT department into a global IT service provider, improving service quality and lowering IT service costs.

Linet

Petr Němeček

IT Manager