Case Study: NPAW reduces support requests by 60% with alugha

NPAW reduces support requests by 60% with Alugha

NPAW, a global SaaS company specializing in video streaming analytics, faced challenges in localizing its technical educational videos for an international audience. Their existing process of using external translation studios was costly, slow, and created quality issues. They needed a fast, high-quality multilingual solution from a vendor like alugha that could handle both text and voice translations for their regularly updated video library.

By implementing the alugha platform, NPAW gained an intuitive tool to manage translations internally. This solution eliminated their dependence on external studios, leading to a 40% cost savings and making translations five times faster. The multilingual videos improved global understanding of their software, resulting in a 60% reduction in customer support requests and allowing for a faster time-to-market for new content.

NPAW