Case Study: a leading Nigerian bank boosts multi-product adoption with Alty’s digital pensions solution

a leading Nigerian bank boosts active users 19% with Alty

The customer, a leading Nigerian bank, faced the challenge of its pension services remaining a heavily offline product, creating a significant adoption gap with its over 30 million digital banking users. This reliance on branches and call centers limited customer engagement and visibility. The bank partnered with vendor Alty to digitally transform these pension services and integrate them into its mobile ecosystem.

Alty's solution involved rebuilding the product and technical foundations to embed pensions directly into the bank's main mobile app. This allowed for unified login, shared KYC, and positioning pensions alongside daily banking. The results included a massive increase in the app's rating from 3.4 to 4.7 stars and a projection of growing to 3 million active users by 2025. The modernization also restored the bank's ability to innovate safely and reduced long-term maintenance costs.