Case Study: Leading financial software and service provider achieves TKGI operational expertise to support 300,000 daily users with Altoros

Troubleshooting the Suite of Financial Tools to Serve 300,000 Daily Users

A leading U.S. financial software and service provider that delivers market analytics, data services, and news (serving 300,000+ users daily across 150+ countries) turned to Altoros because its in‑house team lacked deep operational expertise on Tanzu Kubernetes Grid Integrated Edition (TKGI). The customer needed help preventing VM and pod crashes and ensuring high availability for a platform handling 100 billion market data entries and more than a billion emails and messages per day.

Altoros ran a focused two‑week, hands‑on engagement—customizing training, demonstrating vSphere/BOSH and TKGI troubleshooting, advising on monitoring/logging, and guiding upgrades and real‑world failure scenarios. As a result, Altoros equipped the in‑house engineers with practical skills in configuration, monitoring, troubleshooting, and upgrades; the team can now maintain system stability under heavy load and directly support the platform that serves 300,000+ daily users and processes 100B market data entries.