Case Study: Global Flight Refund Service Provider achieves faster, error-free claim processing with Altoros

Improving a Flight Refund Service

Global Flight Refund Service Provider, a Germany-based business that helps passengers get compensation for delayed or cancelled flights within 48 hours, was struggling with errors in its legacy claim management system. The company turned to Altoros and its claim-processing optimization services to improve accuracy across 13 validation steps, while also addressing slow website performance and a soon-to-be-deprecated weather data source.

Altoros restructured the business logic so flight data from external services was processed correctly, integrated a replacement weather solution, and improved site speed with content delivery, lazy loading, and SEO enhancements. As a result, Global Flight Refund Service Provider eliminated validation errors, boosted website loading speed by 2.5x, and supported timely compensation for about 15,000 passengers per year while retaining strong Google Search rankings.