Case Study: Global Emergency Assistance Services Provider achieves 24/7 real-time emergency support and 116,000 incidents resolved with Altoros

Enabling Real-Time Emergency Support for Car Owners

The customer, a global provider of emergency assistance services operating in New Zealand, Australia and the UK, faced a legacy, hard‑to‑maintain system that lacked a web interface and prevented timely handling of emergency requests. They engaged Altoros to build a cloud‑native, 24/7 real‑time support system (Azure Web Services with ASP.NET Core and Xamarin) to enable continuous request processing and remote work.

Altoros implemented real‑time vehicle and incident tracking via PubNub with Google Maps visualization, added a custom background service to track phones in sleep mode, and automated workflows with survey functionality to speed up assistance. The solution by Altoros now processes 150+ requests per day, has helped address about 116,000 road incidents, and attracted 50 new insurance partners while enabling 24/7 emergency support.