Case Study: Valley Regional Fire Authority improves communication and collaboration with Altigen Microsoft Teams Phone

Valley Regional Fire Authority streamlines communications across 5 stations with Altigen

Valley Regional Fire Authority (VRFA) faced the challenge of managing disparate communications across five fire stations, relying on an on-premises Mitel phone system and a separate Zoom web conferencing service. Their goal was to integrate all internal and external communications onto a single, unified platform. They worked with vendor Altigen to explore a solution using Microsoft Teams Phone.

Altigen assisted VRFA in deploying Microsoft Teams Phone and provided Teams Direct Routing SIP services. This migration eliminated the costs of their previous on-premises PBX and Zoom services, allowing them to fully leverage their Microsoft 365 investment. The solution improved collaboration with seamless video conferencing and enabled effective communication for both firefighters using handsets and knowledge workers using the Teams client. Altigen's deployment support helped the lean organization move quickly and achieve its integration goals.

Valley Regional Fire Authority