Case Study: Doble Engineering Company modernizes communications with Microsoft Teams Phone and Altigen CoreEngage

Doble Engineering migrates 900 users to Microsoft Teams Phone with Altigen

Doble Engineering Company, a provider of diagnostics and engineering expertise to the energy industry, faced the challenge of modernizing its legacy on-premises ShoreTel PBX system. They partnered with vendor Altigen to enhance their communications and fully leverage their Microsoft 365 investment, seeking a more integrated and cost-effective solution.

Altigen implemented Microsoft Teams Phone and their CoreEngage Contact Center solution for Doble. This created an end-to-end Microsoft communication environment for nearly 900 users. The results were significant cost savings, improved flexibility for employees to work from anywhere, and enhanced customer support with powerful real-time reporting and management dashboards. Altigen's solution provided a seamless transition and helped Doble meet its critical service levels.

Doble Engineering Company