Case Study: Leading Utility Company achieves 24/7 call center availability and consolidates 16 databases into 2 with Altibase

Leading Utility Company - Customer Case Study

Leading Utility Company, one of South Korea’s largest utilities, was overwhelmed by rapidly growing call volumes that caused system instability, data loss during replication, unreliable backups, and aging hardware across 16 disparate databases. To stabilize its command-and-control and call center operations, the company turned to Altibase, adopting Altibase’s database and replication solution for high-performance, always-available data management.

Altibase consolidated the environment from 16 databases to just 2 and implemented Altibase replication to deliver uninterrupted 24/7 service and extreme performance. As a result, the Leading Utility Company achieved measurable improvements — a dramatic reduction in database footprint (16 → 2), lower TCO through higher efficiency and only 2 active servers, consistent high performance, optimal system availability, and the ability to handle wide variances in call demand.