Case Study: Polaris Industries achieves 2% more safety issue detection and $450K in annual benefit with Alteryx

Building the Safety Culture at Polaris

Polaris Industries, a global leader in powersports, centralized its product safety function in Post‑Sales Surveillance to more quickly identify and act on customer safety and quality issues. Warranty claims from dealers can be an early, but rare, signal of safety problems; historically these were identified manually by a technical services team, which limited consistency and speed in catching potential safety concerns.

Polaris implemented Alteryx-driven predictive workflows (with R models), including Early Life and Late Life models, daily scoring of modified claims, over‑sampling to address class imbalance, and conservative probability thresholds to minimize missed safety cases. The automated alerts route flagged records for manual review, enabling faster action; within three months the process found 2% more safety issues and, after one year, delivered an estimated $450,000+ in customer lifetime value while improving service, retention and analytics capability across the team.

Polaris Industries

Jason Lahr

Data analyst