Case Study: 5K Technical Services accelerates collections and cuts fees with Alternative Payments

5K Technical Services reduces processing fees by 70%+ with Alternative Payments

5K Technical Services, a managed service provider, faced significant challenges by only accepting check payments, which led to a lack of payment visibility, long collection cycles, and over 15 monthly billing inquiries. These manual processes consumed valuable resources. They partnered with Alternative Payments to implement an online payment solution to address these issues.

Alternative Payments provided a consolidated, branded payment portal that streamlined the customer experience with features like auto-pay and stored payment methods. This solution dramatically improved 5K Technical Services' operations, reducing payment processing fees by over 70% and ensuring only 12% of invoices become overdue. The vendor's platform also eliminated invoices aging beyond 30 days, saving the team hours of manual work.

5K Technical Services