Case Study: Atasun Optik improves customer experience visibility with Alterna CX

Atasun Optik improves customer experience with Alterna CX through employee-level NPS tracking

Atasun Optik, an optical retailer, partnered with the vendor Alterna CX to deepen its customer experience approach. The challenge was to systematically collect detailed feedback and gain better visibility into performance at both the store and individual employee levels.

Alterna CX implemented a solution for employee-level NPS tracking and reporting. This provided Atasun Optik with clear visibility across locations, allowing them to turn customer insights into action more quickly. The collaboration with Alterna CX resulted in measurable improvements in NPS, customer engagement, and survey response times, while also creating a stronger foundation for ongoing CX improvement.

Atasun Optik