Case Study: Aksigorta achieves 20+ point NPS increase with Alterna CX's AI-powered Voice of Customer analytics

Aksigorta boosts NPS by 20+ points and cuts complaints 60% with Alterna CX

Aksigorta, a provider of life and non-life insurance products, faced the challenge of adapting to new customer behavior accelerated by the pandemic. The company needed to monitor customer needs and reviews to take timely action and improve its customer complaint processes. To address this, Aksigorta partnered with vendor Alterna CX to implement an AI-enhanced Voice of the Customer program.

By leveraging Alterna CX's solution, Aksigorta transformed its culture to be more customer-centric and gained the ability to receive real-time customer feedback. This strategy yielded significant measurable results, including a remarkable 20+ point increase in Net Promoter Score (NPS) and a 60% reduction in customer complaints within a couple of months.

Aksigorta