Case Study: Wise Health System improves documentation and captures missed revenue with Altera Digital Health

Wise Health System partners with Altera Digital Health to improve documentation and capture missed revenue

Wise Health System, a healthcare provider in Texas, was facing challenges with effectively managing accounts receivable due to its hospitals and physicians' offices operating on different systems. This disconnect risked missing documentation and charges for procedures performed across their various facilities, potentially leading to significant lost revenue.

To address this, Wise Health System partnered with Altera Digital Health to implement the Sunrise Financial Manager platform. This solution created a singular, integrated patient record, enabling a "One Patient, One Record" philosophy. The results included better documentation, successfully captured missed charges and revenue, and improved operational agility. This allowed the system to quickly establish a telehealth and drive-through COVID-19 testing site in just 14 days. Additionally, the Altera solution enabled financial staff to work remotely, saving costs on office space.

Wise Health System

Lynn Giddens-Branscum

Vice President of Revenue Cycle & Audit