Case Study: Femwell Group Health improves patient engagement and reduces no-shows with Altera Digital Health's FollowMyHealth

Why patient engagement is critical to success in today’s fee-for-value world

Femwell Group Health, a medical service organization supporting over 500 healthcare professionals in Florida, partnered with vendor Altera Digital Health to address the challenge of improving patient engagement. This initiative was critical for their transition to a value-based care model, which required moving beyond transactional visits to building holistic patient relationships and closing gaps in care.

Altera Digital Health implemented its Allscripts FollowMyHealth patient engagement platform to create a streamlined digital experience. The solution automated appointment scheduling, reminders, and pre-visit paperwork. The results included an expected 20% reduction in patient no-show rates, a decrease in staffing costs related to manual scheduling tasks, and an anticipated increase of 2.5 new appointments per doctor per day, providing a strong return on investment.

Femwell Group Health

Geeta Nayyar

Chief Healthcare and Innovation Officer