Case Study: WhidbeyHealth Medical Center improves ED charge capture with Altera Digital Health's Ventus Intelligent Coding

Ventus Intelligent Coding improves ED charge capture at WhidbeyHealth Medical Center

WhidbeyHealth Medical Center, a critical access hospital, was experiencing inconsistent documentation and undercoding from its emergency department providers. This led to a significant loss in revenue as the organization was not being adequately reimbursed for the high level of care it provided. To address this challenge, they partnered with Altera Digital Health and implemented its Ventus Intelligent Coding solution.

Altera Digital Health's solution standardized the coding process using a rules engine to determine accurate CPT codes. This brought consistency, improved staff understanding, and provided valuable reporting tools for management. The implementation resulted in a measurable financial impact, increasing charge capture by approximately $220 per patient visit, a 21% improvement. The hospital also reported a strong, responsive partnership with the Altera team, which helped drive continuous improvements.

WhidbeyHealth Medical Center

Debra Tesch

Manager of Health Information Management and Privacy Officer