Case Study: Mankato Clinic improves provider work-life balance with Altera Digital Health's team-based care solutions

Team-based care improves patient and provider experience

Mankato Clinic, a physician-owned multi-specialty group in Minnesota, was struggling with provider burnout caused by increasing documentation demands from their Allscripts TouchWorks EHR system. Physicians were spending excessive evening and weekend hours on paperwork, which reduced their face-to-face time with patients and hampered recruitment and retention efforts.

The solution from Altera Digital Health (formerly Allscripts) was the implementation of a team-based care model, supported by the flexibility of the TouchWorks EHR. This approach involved a provider working closely with two nurses to share documentation and care coordination tasks. The results included providers seeing an average of 2.3 more patients per day, a significant decrease in after-hours work, and improved work-life balance. Clinical staff also reported feeling more engaged and valued.

Mankato Clinic

Andrew Lundquist

Chief Medical Officer