Case Study: Baptist Health streamlines care coordination with Altera Digital Health

Streamlining care coordination across Northeast Florida

Baptist Health, a major healthcare system in Florida, faced significant challenges in care coordination. Its staff relied on cumbersome manual processes and spreadsheets to track patients, making it difficult to maintain accurate patient lists and share information across its large network of physicians and care settings. To address this, Baptist Health partnered with their existing vendor, Altera Digital Health, to implement the Allscripts Care Director platform integrated with their TouchWorks EHR and CarePort Care Management solutions.

By deploying Altera Digital Health's integrated solutions, Baptist Health streamlined its workflows. Care Director provided efficient electronic patient management, enabling care coordinators to easily track over 3,000 patients per month and share information seamlessly between inpatient and ambulatory settings. The implementation resulted in improved communication through electronic tasking, real-time admit alerts for quicker interventions, and greater overall efficiency for the care coordination team, allowing them to focus more effectively on patient care.

Baptist Health

Katie Kiley

Manager of Ambulatory and ED Care Coordination