Case Study: Springhill Medical Center improves revenue cycle efficiency with Altera Digital Health's Sunrise Financial Manager

Springhill Medical Center - Customer Case Study

Springhill Medical Center, a medical center in Mobile, Alabama, sought to optimize its revenue cycle operations after an early adoption of Altera Digital Health's Sunrise Financial Manager. The customer's leadership wanted a more efficient and comprehensive suite of tools for managing the entire financial process, from revenue capture to receivables management, to keep pace with evolving reimbursement models.

Altera Digital Health collaborated closely with the customer's team to refine the solution, implementing automated financial transactions and streamlined workflows within Sunrise Financial Manager. This provided staff with full visibility into the entire process, from patient scheduling to claim resolution. As a result, the medical center improved efficiency, received payments more quickly, and maintained an accounts receivable over 90 days at 16.5%, which was better than its target of under 20%. The solution was so effective that the organization's normal processes successfully managed cash flow even during the COVID-19 pandemic.

Springhill Medical Center

Amy Sprinkle

Patient Access Director