Case Study: Nicklaus Children’s Health System boosts patient engagement with Altera Digital Health’s FollowMyHealth

Putting patients at the heart of digital transformation

Nicklaus Children’s Health System, a major pediatric healthcare provider, faced a challenge with patient engagement as its existing health IT investments were primarily focused on clinical systems, leaving a gap in communicating with and empowering patients and their families. To address this, the health system partnered with Altera Digital Health to implement its FollowMyHealth patient engagement solution to digitize processes and improve the patient experience.

Altera Digital Health's solution transformed patient-facing operations by digitizing registration and check-in, providing families with real-time updates via mobile devices, and offering robust data analytics for predictive care. This implementation drove patient engagement from 5% to 75%, achieved a 94% patient satisfaction rate with digital communications, and saved $4-$8 per patient visit. Furthermore, the health system grew its annual profit margins from 2-4% to 10-13%.

Nicklaus Children’s Health System

Ed Martinez

Chief Information Officer, Senior Vice President