Case Study: Hendrick Health System improves patient flow and communication with Altera Digital Health's Patient Flow

Patient Flow enhances patient care and communication

Hendrick Health System, a healthcare provider in Abilene, Texas, faced a challenge in optimizing patient flow across its 959-bed facility in early 2020. They needed to enhance the patient experience, improve visibility in the Emergency Department, and streamline their patient transfer system. To address this, Hendrick turned to Altera Digital Health and implemented their Altera Patient Flow solution.

Altera Digital Health's solution provided hospital staff with real-time visibility into patient journeys and status, from registration to discharge. The platform's tools for messaging, task management, and analytics enabled seamless collaboration and helped prevent delays. This integration with their existing systems reduced housekeeping delays and the number of "cold beds," improved ED care quality, and strengthened inter-departmental communication throughout Hendrick Health System.

Hendrick Health System

Steven Weaver

Systems Manager