Case Study: Mount Sinai South Nassau achieves improved IT application uptime with Altera Digital Health

Maximizing IT application performance at Mount Sinai South Nassau

Mount Sinai South Nassau, a non-profit teaching hospital, needed to proactively monitor its IT applications to prevent unplanned downtime that could have an enormous operational impact on care delivery and financial operations. The organization partnered with Altera Digital Health to implement its Proactive Application Monitoring service to maximize system performance and reduce IT disruptions.

Altera Digital Health's solution provided continuous, 24/7 monitoring of its applications by a team of experts, who proactively pinpointed and resolved issues before they affected end-users. The measurable results included a significant number of avoided incidents, with an average of nearly 50% of potential problems being resolved automatically each month without requiring a formal support case, thus maximizing uptime and allowing the hospital's IT staff to focus on strategic initiatives.

Mount Sinai South Nassau

Michael Maffucci

Interface Analyst