Case Study: Grand Lake Health System achieves faster workflows and time savings with Altera Digital Health Sunrise 18.4

Grand Lake Health System - Customer Case Study

Grand Lake Health System, a nonprofit healthcare provider in Ohio, partnered with vendor Altera Digital Health (formerly Allscripts) to upgrade its electronic health record system. Their primary challenges were improving workflow efficiencies and meeting new regulatory requirements, which they aimed to address by moving to the newer Sunrise 18.4 platform.

The solution from Altera Digital Health, centered on the Sunrise suite of products, involved a managed upgrade process with a dedicated project manager. Key improvements included a Google-like search functionality for orders and results that saved clinicians significant time and enhanced features in Sunrise Financial Manager that streamlined revenue cycle tasks. The health system reported that the upgrade was a success, with staff praising the new time-saving features and the strong partnership that facilitated a smooth go-live in August 2019.

Grand Lake Health System

Lori Miller

Chief Information Officer