Case Study: Arbor Family Medicine boosts revenue and collections with Altera Digital Health Revenue Cycle Management Services

Gaining control of financials with revenue cycle management services

Arbor Family Medicine, a privately owned physician practice, was dissatisfied with its previous small billing company and sought to maximize efficiencies in its billing and claims processes. To meet this challenge, they turned to their existing vendor, Altera Digital Health, and implemented its Allscripts Revenue Cycle Management Services (RCMS).

Altera Digital Health implemented its RCMS solution, which provided a dedicated account team and comprehensive analytics. This solution delivered a smooth transition and significant financial improvements for the practice, including a $56,000 increase in revenue over three months, the recovery of $16,000 in underpayments, and a 2.8% increase in its collection rate.

Arbor Family Medicine

Mikie Gonzales

Office Manager