Case Study: PIH Health achieves operational and patient-care gains with Altera Digital Health Managed Services

Altera Managed Services at PIH Health

PIH Health, a regional nonprofit healthcare network, faced the challenge of managing a complex IT environment to support its expansive operations across multiple hospitals and outpatient services. To address this, they partnered with Altera Digital Health, engaging their comprehensive Full IT Outsourcing Managed Services to handle their entire IT infrastructure, support a wide suite of applications including the Sunrise platform, and enable their strategic business goals.

Altera Digital Health implemented a wide-ranging solution that included activating new systems like Sunrise Financial Manager, streamlining policy management, and enhancing patient check-ins with the Phreesia mobile solution. This partnership produced significant, measurable results, including a 42% improvement in pre-visit check-ins, a 27% reduction in patient no-shows, and a doubling of pre-visit payment collections. Altera's managed services also proved crucial in rapidly expanding telemedicine and reporting capabilities during the COVID-19 pandemic, solidifying a two-decade-long, mutually beneficial partnership.

PIH Health

Davis Lee

Chief Medical Information Officer