Case Study: Primary Care Partners Streamlines EHR Upgrades with Altera Digital Health

A collaborative partnership leads to a successful TouchWorks EHR 22.1 upgrade

Primary Care Partners, a multi-site primary care provider, sought a forward-thinking, web-based EHR solution to improve point-of-care accessibility and centralize patient data. They partnered with Altera Digital Health and implemented the TouchWorks EHR platform to address these challenges.

Altera Digital Health's solution, particularly the recent upgrade to TouchWorks EHR 22.1, significantly streamlined the customer's workflow and enhanced support. The upgrade process was completed in just six weeks, half the time of previous upgrades, due to improved collaboration and support from Altera. The new system provided measurable efficiency gains, such as allowing clinicians to sign notes and process charges in one step, and introduced more targeted patches with minimal downtime.

Primary Care Partners

Michael Miller

IT Director