Case Study: Refresh IT achieves watertight multi-tenant data backup and faster MSP go-to-market with Altaro VM Backup for MSPs

Refresh IT - Customer Case Study

Refresh IT is a Leeds-based managed service provider supporting 300+ organisations (with over a thousand remote users) whose customers rely on them to host critical infrastructure. They needed a watertight, multi-tenant backup and disaster recovery solution that combined cloud and on‑premises protection, reduced downtime and data loss, and offered a simpler, more reliable alternative to tape and manual backups.

Refresh IT deployed Altaro VM Backup for MSPs and its Cloud Management Console, purchasing 10 licenses. The single, centralized console cut training time, accelerated go-to-market for backup services, and simplified compliance and SLAs. Refresh IT also benefited from cost-effective pricing, rapid vendor support and added Microsoft 365 protection—resulting in stronger sales, faster service delivery and more robust customer data protection.

Refresh IT

John Wolski

Technical lead