Case Study: Québécom achieves stress-free, centralized VM backups and rapid support with Altaro VM Backup

Québécom - Customer Case Study

Québécom, an IT services firm in Sherbrooke with over 15 years’ experience serving commercial and individual clients (including a retail computer store), needed a more efficient backup solution and—crucially—immediate, responsive customer support. The company decided to replace its previous backup setup after a renewal quote for three server licences highlighted the need for more reliable support and simpler licensing.

They implemented Altaro VM Backup, benefiting from live chat support, same-day three-month trial keys, and easier licence purchases. The cloud portal lets Québécom manage all clients from a single dashboard and set up offsite backups quickly, while Altaro’s one-license-per-host model simplified licensing. The result was faster issue resolution, closed deals, and a better overall fit for their needs.

Québécom

Alexandre Grenier

Québécom