Case Study: MasterCard recovers 40–80 hours/week and boosts customer service with Altair Knowledge Works

MasterCard Improves Customer Experience Through Self-Service Data Prep

MasterCard, a global payments technology company, faced a time-consuming data-prep challenge: a 13-person Business Financial Support team was manually reconciling transactions from mainframe reports each day—printing 20–30 multi-page reports, using rulers to track lines, and hand-keying data into Excel—consuming 40–80 hours weekly and limiting the team’s ability to support growing products and customer needs.

By adopting Altair Monarch, the team built reusable data-prep models to convert mainframe reports into tabular files, automated file naming and daily exports, and enabled fast lookups for reconciliations. The solution eliminated manual entry, paid for itself within six months, recovered 40–80 hours per week, and freed the team to focus on higher-value work and improved customer service through faster, ad hoc transaction analysis.

MasterCard

Derek Madison

Leader of Business Financial Support