Case Study: Georgia’s Own Credit Union boosts member satisfaction and saves 160–200 hours/month with Altair Knowledge Works (Datawatch Monarch)

Georgia’s Own Credit Union Capitalizes on Data Intelligence to Radically Improve Member Satisfaction

Georgia’s Own Credit Union, a Greater Atlanta financial cooperative serving more than 187,000 members and managing over $2.3 billion in assets, faced a growing data challenge: its small IT team had to run hundreds of manual health checks and reconcile large vendor files (like ATM records) against the core banking system, consuming analysts’ time (4–6 hours daily) and delaying issue resolution.

By deploying Datawatch Monarch to automate complex data processing and reconciliation, Georgia’s Own cut tasks that once took days or hours down to minutes, saving an estimated 160–200 staff hours per month. Monthly statement reconciliations fell from about five days to 20 minutes, allowing the credit union to find and fix exceptions within hours and materially improve member service and operational efficiency.

Georgia’s Own Credit Union

Thomas Stratton

Information Architect