Case Study: Arbor Financial Credit Union achieves faster, more accurate reconciliation reporting with Altair Knowledge Works (Monarch)

Arbor Financial Increases Efficiency with Accurate Reporting

Arbor Financial Credit Union, a Southwest Michigan credit union with more than $465M in assets and 37,000+ members, faced a persistent reconciliation problem: accounting staff had to pull and reconcile data from thousands of PDF and text reports daily, making timely, error-free reporting and efficiency improvements nearly impossible.

On Fiserv’s recommendation they implemented Altair Monarch, whose user-friendly interface and support resources allowed the team to quickly extract, blend and export multiple data sources into Excel across 30+ daily projects. The result: fewer teller transaction errors, faster, accurate management and regulatory reports that improve decision-making across branches and products—and the ability to scale operations without increasing headcount.

Arbor Financial Credit Union

Judi Burton

Director of Core Systems